Refund and Return Policy for NEXTALI

Effective Date: March 6, 2025

At NEXTALI, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a comprehensive return and refund policy to ensure a seamless shopping experience. Please take a moment to review our policy for returns, exchanges, and refunds.

1. Return Policy

Eligibility for Returns: We accept returns for most products within 30 days from the date of delivery. To qualify for a return, the product must meet the following conditions:

  • The item must be in new, unused condition.
  • The product must be returned with its original packaging and all accessories (if applicable).
  • The product must be unopened and not show any signs of use, damage, or wear.

Non-Returnable Items: Certain items are not eligible for return due to hygiene or safety reasons. These include:

  • Opened or used pet food and treats.
  • Personalized or customized products.
  • Gift cards.
  • Sale or clearance items.

If you are unsure whether your item qualifies for a return, please contact us at contact@nextali.xyz for assistance.

Return Process: To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@nextali.xyz within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we confirm the return eligibility, we will send you a return authorization and instructions on how to return the product.
  3. Return Shipping: Pack the product securely, ensuring it is in original condition, and ship it back to us using a trackable service. Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
  4. Refund Processing: Once the returned product is received and inspected, we will process your refund. You will receive your refund in the original payment method within 7-10 business days.

Return Shipping Costs: Return shipping is at the customer’s expense, unless the item is damaged, defective, or an error occurred during shipment. In cases of damaged or defective products, we will cover return shipping costs.

2. Refund Policy

Eligibility for Refunds: Refunds are available for returned items that meet the following conditions:

  • The returned item is in unused, resalable condition.
  • The item is returned within 30 days of purchase.
  • The original packaging, including all accessories and documentation, is included.

Partial Refunds: In certain cases, a partial refund may be issued. These instances include:

  • The product has been opened or used.
  • The item is damaged or missing parts due to reasons not caused by our error.
  • The return is initiated after 30 days from the date of delivery.

Refund Process: Once your return is processed, you will receive a refund in the original payment method. Please allow up to 7-10 business days for the refund to appear on your statement, depending on your bank or payment provider. Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Refund for Gift Purchases: If you received an item as a gift, the refund will be issued to the original purchaser, and you may choose to exchange the product for something else of equal value or receive store credit.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, we make the process simple. Please follow the return procedure to send the original product back to us. Once we receive the returned item, we will process the exchange and ship the replacement at no additional cost (subject to product availability). If the item is out of stock, we will issue a refund.

4. Damaged, Defective, or Incorrect Items

We take great care to ensure that all products are in perfect condition before shipping. However, if you receive an item that is damaged, defective, or incorrect, we will gladly assist you in resolving the issue.

  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us immediately at contact@nextali.xyz with your order number and clear photos of the damaged or defective item. We will issue a full refund, offer an exchange, or provide store credit, depending on your preference.

  • Incorrect Items: If we mistakenly ship you the wrong product, please reach out to our customer service team. We will arrange for the correct item to be sent and cover the shipping costs for the return of the incorrect item.

5. Refund for Late or Missing Returns

We recommend using a trackable shipping service for all returns to ensure that the item reaches us. We are not responsible for any lost returns that were not sent using a trackable service. If your return is delayed, please contact the carrier for tracking updates. If we do not receive the returned item within the specified timeframe, we may not be able to issue a refund.

6. Gift Returns

If you received a product as a gift and wish to return or exchange it, please contact us. We can provide you with store credit or help you exchange the product for something else.

7. How to Contact Us

If you have any questions regarding returns, exchanges, or refunds, or if you need further assistance with your order, feel free to contact us:

  • Email: contact@nextali.xyz
  • Phone: 703-442-5087
  • Address: 2487 Daffodil Lane, Virginia, McLean, United States

Our customer service team is ready to assist you and will ensure your concerns are resolved quickly and efficiently.

Thank you for choosing NEXTALI. We are committed to providing you with high-quality products and excellent customer service. We value your business and aim to ensure your satisfaction with every purchase.