Sales Policy for NEXTALI

Effective Date: March 6, 2025

At NEXTALI, we strive to provide our customers with the best shopping experience. Our Sales Policy outlines the terms and conditions that apply to purchases made through our website, https://nextali.xyz/. By placing an order with us, you agree to the terms and conditions set forth in this policy.

1. Pricing and Payment

  • Pricing: All prices listed on our website are in US Dollars (USD) unless otherwise specified. Prices are subject to change at any time without notice. We make every effort to ensure that the prices listed on our site are accurate, but errors may occasionally occur. If a pricing error is found, we reserve the right to cancel the order and refund any payments made, or we will notify the customer and offer the correct price.

  • Payment Methods: We accept the following payment methods:

    • Credit Cards: Visa, MasterCard, American Express, Discover
    • Debit Cards: Visa, MasterCard
    • PayPal
    • Other Payment Options: Apple Pay, Google Pay (where available)

  • Payment Authorization: All payments are processed at the time of checkout. By completing your purchase, you authorize NEXTALI to charge the payment method you provide. Your payment will be securely processed via our third-party payment gateway.

2. Order Processing and Confirmation

  • Order Confirmation: After placing an order, you will receive an email confirmation that includes the details of your order. This confirmation serves as a receipt of your transaction. Please review the order details carefully, and if there are any errors, contact us immediately at contact@nextali.xyz.

  • Order Processing: Orders are typically processed within 1-2 business days. You will receive a shipping notification once your order has been dispatched. Please note that we may experience delays during peak seasons, but we will keep you updated on the status of your order.

  • Backorders and Stock Availability: In the event that an item is out of stock or on backorder, we will notify you as soon as possible. We will provide an estimated restock date, and you may choose to wait, cancel the order, or receive a store credit.

3. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including standard and expedited shipping. Shipping rates are calculated at checkout based on the size, weight, and destination of your order. You will be able to select the shipping method that best suits your needs.

  • Shipping Times: Estimated delivery times depend on the shipping method chosen and the delivery address. Standard shipping generally takes 3-7 business days, while expedited shipping can take 1-3 business days. Please note that shipping times may vary due to factors such as weather conditions, holidays, or unforeseen delays.

  • International Shipping: We offer international shipping to select countries. International shipping charges may vary, and customs duties or taxes may apply. NEXTALI is not responsible for any customs delays or charges incurred on international orders.

  • Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can track your package through the carrier’s website or directly on our site using your order number.

4. Sales Tax

Sales tax is calculated based on your shipping address and will be applied to orders shipped within the United States, in accordance with state and local tax laws. The applicable tax rate will be displayed at checkout before completing your order. For international customers, taxes and duties may apply depending on the destination country’s laws.

5. Discounts, Promotions, and Coupons

  • Discounts and Promotions: We may offer promotional discounts or coupons at various times throughout the year. These discounts will be applied to eligible items at checkout. Promotional offers cannot be combined with other discounts unless stated otherwise.

  • Coupon Codes: If you have a valid coupon code, you can apply it during the checkout process. Coupon codes are case-sensitive and must be entered exactly as provided. Please check the expiration date of the coupon, as expired codes will not be honored.

6. Cancellations and Modifications

  • Order Cancellations: Once your order is placed, we begin processing it immediately to ensure fast shipping. If you wish to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request, but cancellations or changes can only be made before your order has been shipped.

  • Canceled Orders: If your order is canceled for any reason, we will issue a full refund to the original payment method.

7. Customer Responsibilities

  • Account Information: When making a purchase, you are responsible for providing accurate and up-to-date information, including your name, address, and payment details. NEXTALI is not responsible for delays or issues caused by inaccurate or incomplete information.

  • Receipt of Goods: Upon delivery, you are responsible for checking your products for any damage or discrepancies. If there are issues with your order, please notify us within 48 hours of receiving the product.

8. Limitations of Liability

NEXTALI is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from using our website, purchasing products, or any products purchased from our website. Our liability is limited to the total value of the product(s) purchased.

9. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our terms and conditions.

10. Contact Us

If you have any questions or concerns regarding our Sales Policy, please feel free to reach out to us:

Thank you for choosing NEXTALI! We are committed to offering excellent customer service and the best products to keep your pets happy and healthy.