Delivery Policy for NEXTALI

Effective Date: March 6, 2025

At NEXTALI, we aim to provide a smooth and reliable delivery experience for all our customers. This Delivery Policy explains the shipping process, costs, and timelines for orders placed on our website, https://nextali.xyz/. By placing an order with us, you agree to the terms of this Delivery Policy.

1. Shipping Methods and Costs

  • Shipping Options: We offer various shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. The available methods will be presented to you during checkout, allowing you to choose the one that suits your timeline and budget.

  • Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. The final shipping cost will be shown during the checkout process before you complete your purchase. Please note that the total cost includes any applicable taxes, handling, and delivery fees.

2. Delivery Times

  • Domestic Orders:

    • Standard Shipping: Estimated delivery time is 3-7 business days.
    • Expedited Shipping: Estimated delivery time is 1-3 business days.
    • Express Shipping: Estimated delivery time is 1 business day.

    Delivery times for domestic orders may vary depending on the shipping carrier and delivery location. We do our best to ship orders promptly, but please note that external factors (such as weather, holidays, or carrier delays) may affect delivery times.

  • International Orders:

    • Delivery times for international shipments depend on the destination country, customs processing, and the selected shipping method. Typically, international orders take 7-21 business days to arrive, but it may take longer in some cases. Customs clearance times and international shipping regulations can also affect the delivery schedule.

3. Order Processing

  • Order Confirmation: After you place an order, you will receive a confirmation email containing the details of your purchase. This email serves as a receipt for your transaction.

  • Processing Time: Orders are typically processed within 1-2 business days. Once your order has been processed and shipped, you will receive a shipping notification with a tracking number.

  • Order Delays: Occasionally, orders may be delayed due to stock availability, payment verification, or shipping carrier issues. If there is a delay in your order, we will notify you via email with an updated estimated delivery time.

4. Shipping Restrictions

  • PO Box Addresses: We are unable to deliver to PO Box addresses for certain shipping carriers. Please ensure that you provide a valid physical address for delivery.

  • Restricted Locations: While we strive to ship worldwide, some locations may have restrictions or limitations on shipping. If we are unable to fulfill your order due to shipping restrictions, we will contact you with alternative options or a full refund.

5. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the shipping carrier’s website.

  • Tracking Delays: Please note that tracking information may take 24-48 hours to update after the order has been shipped. If there are any issues with tracking or you have questions about your shipment, please feel free to contact our customer service team at contact@nextali.xyz.

6. Shipping Insurance

  • Shipping Insurance: We offer shipping insurance for eligible orders at checkout. This optional insurance protects your purchase in case of damage or loss during shipping. If you choose not to purchase shipping insurance, NEXTALI is not responsible for any items lost or damaged during transit.

7. Customs Duties and Taxes (International Orders)

  • Duties and Taxes: For international orders, you may be subject to customs duties, taxes, and fees imposed by your destination country. These fees are the responsibility of the customer. NEXTALI is not responsible for any additional charges incurred during international shipping.

  • Customs Delays: Customs procedures may delay the delivery of international shipments. We recommend that you contact your local customs office for more information on potential delays and fees.

8. Undelivered Packages

  • Returned Packages: If your package is undelivered due to an incorrect address, failure to claim the package from the carrier, or refusal to accept the delivery, it will be returned to us. If the package is returned due to your error, you may be responsible for additional shipping charges for re-delivery.

  • Lost Packages: In the rare event that a package is lost in transit, please contact us immediately at contact@nextali.xyz. If you purchased shipping insurance, we will assist in filing a claim with the carrier and provide a resolution.

9. Customer Responsibilities

  • Address Accuracy: It is your responsibility to ensure that the shipping address you provide is correct and complete. NEXTALI is not responsible for delays or issues resulting from incorrect or incomplete address information.

  • Delivery Acceptance: You are responsible for receiving your order at the designated delivery address. If you are not available to receive the package, please make arrangements with the carrier for an alternate delivery method (e.g., pickup or rescheduling).

10. Contact Us

If you have any questions or concerns regarding shipping or delivery, or if you experience any issues with your order, please contact us:

Thank you for shopping with NEXTALI. We strive to provide fast and reliable shipping so that your pets can enjoy the best products as quickly as possible. Your satisfaction is our priority, and we are here to assist with any delivery-related concerns.